Mis Wintergear Case Study Essay Example for Free

Mis wintergear Case Study EssayMIS 2301 Winter Gear distribution Case StudywPlaces baffleConfirm collection and saving date, issues postingconfirms invoice fulfills beau monde and ships goods celebrate up delivery conditions met, and payment receivedwPlaces orderConfirm order and delivery date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and payment receivedWinter Gear DistributionWinter Gear DistributionFastFitFastFit1.WGBWGBFastFitFastFit2.A single personnel data processorA single personnel computerSalesSaless netnerelectronic scannerOperationsOperationsArrows Flow of operation1 FastFit places order with sales personnel over the phone 2 Sales manually completes paper order forms and sends chit to Fastfit for each order and their delivery dates 3 FastFit confirms for orders to be filled4 Operations fills and ships orders to Fastfit5 report issues invoice to FastFit6 FastFit fulfills payment as agreedLAN with 4 personal co mputers, printer, and file hordeLAN with 4 personal computers, printer, and file serverIBM ASA 400 constitution with 3 CRT-terminalsIBM ASA 400 system with 3 CRT-terminalsAccountingAccountingWAN to connect departmentsWAN to connect departments3. If guests call and ask for the placement of their orders, the answer would generally be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted more details, and depending on the tracking systems that the company uses, they may or may non be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is non some(prenominal) of a business problem. 4. Errors in filling orders are likely because, for example, for ordering online, a customer can general edit shipment addresses, or items in their cart while the or der has mute not been shipped. If the company operated like WGD and had no communication between their departmental systems, confusion on thewhat, where, and how much of a customers order can be messed up or not hypothecate the changes. Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the wrong addresses. The business impact is that customers provide be dissatisfied and frustrated due to the inefficiency of the supplier company. They will complain about the timeliness, or operation of a company which would harm the companys spirit and possibly decrease revenues. Bad reviews by customers can lose a companys late(prenominal) customers or ward away new ones. 5.Steps Time elapsed client places order with WGD 30-60 mins (over the phone, not very time consuming) WGD processes order 1 day (must check inventory, input order into system) WGD sends confirmation of order and delivery dates within 1 day (email, digital ly) WGD fulfills and ships order 2 days (packages order, checks it over, updates order system input, ships out) Customer receives shipment 3-4 days (delivery is most time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.S) WGD issues invoice Occurs during deliveryCustomer fulfills payment Varies, can be immediately or with a payment plan WGD can likely ship an order within about 2-3 days but delivery time will be between 5-8 days. This is not a business problem because most companies operate similarly with standard delivery times, however, WGD can alter their efficiency, reduce errors, and increase customer satisfaction if they updated their systems to be interconnected and more modern technology. 6. A scanner in the Sales Department would reduce the time needed to manually input process forms. A WAN network would also be useful because it would connect the Sales, Operations, and Accounting Departments despite being in different buildings this decreases error probability and increases efficiency in processing, fulfillment, and shipment. ( See red figures in diagram in Q2 for changes in technology to WGD).