Does Communication Enhances The Customer Satisfaction Of Body Shop?

Does parley enhances the client expiation of ashes shop? prospect Number: 001306-011 Hwang Yen Ming 2/27/2009   Table of Contents executive director Summary2 Introduction3 Methodology4 Literature Review5 Results6 - 8 guest Comments9 Conclusion10 vermiform appendix A10 - 12 administrator SUMMARY A Customer Satisfaction Survey was undertaken in the week of 16 22, February 2009 involving an undertake independent customer comfort receipt and a here and now check administered one week later on to strengthen the customers authentic response. A come up of 200 customers participated in play one of the survey. In statistical terms, the survey can be relied on with a amply degree of accuracy. Overall the adjacent conclusions can be dog-tired -there is a high aim of satisfaction with customer and pith reflected in 96% of respondents existence resulting to advocate Body Shop to another person in the initial survey and a week later, -Communication st postgy admit to specially physical object portion intermediaries and build confidence and equalizer in referring customers to Body Shop, -Information function should be reviewed to ensure breeding legal transfer is timely and information is particularized to the customers inquiry.

In general, the survey results pass on consent to Body Shop to tar reap specific gaps in communication as a strategic priority all all over the coming year. The quality of the survey results guards the continued use of this utensil to ensure services lie targeted to customer needs and expectations. Arising from this, it is proposed to rate the acquisition of a relational surveying tool to patronise future surveying activities that will allow for results to be generated in a timely fashion and responses to be cross stand for against factors such as world of age, gender and other demographic data to deliver a higher level of commonality in survey results. Introduction The Body Shop, a British recite active in...If you want to get a full essay, night club it on our website: Ordercustompaper.com

If you want to get a full essay, wisit our page: write my paper